Episode 11

Customers are buying more and more online than ever before, and while we may be moving away from the face-to-face experience, that doesn’t mean that good customer service isn’t needed anymore. With a growing online presence, you’re going to need to build your community effectively, which is where community management comes into play. In this episode, Ben and Ant explore what it is that makes for effective community management, how a brand can use it well, and what you can do to help when a crisis strikes.